Returns Policy
We want you to be completely happy with your purchase. If you’re not satisfied, you can return your sofa within 30 days of delivery.
To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. Please note that custom-made or clearance items cannot be returned.
To start a return, email us at returns@homeloungeuk.com with your order details. Once approved, we’ll guide you through the process.
Refunds will be issued to your original payment method within 7-10 business days after we receive and inspect the returned item. Return shipping costs may apply.
If your item arrives damaged or incorrect, contact us within 48 hours, and we’ll resolve the issue promptly.
For any questions, reach out to us—we’re here to help!
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What kind of sofas do you offer?
We provide a variety of sofas, including recliners, sectional sofas, sofa beds, and loveseats. Our collection is designed to cater to different styles, spaces, and comfort needs.
How do I place an order?
Browse our catalog, select your preferred sofa, and add it to the cart. Proceed to checkout, provide your details, and complete the payment to confirm your order.
Can I track my order?
Yes, once your order is shipped, we’ll email you a tracking number so you can monitor its delivery status.
What if my sofa arrives damaged?
If your sofa is damaged upon delivery, please contact us within 48 hours at support@homeloungeuk.com with photos of the damage. We’ll assist you in arranging a replacement or refund.