Terms & Conditions

Welcome to HomeLoungeUK! By using our website and making a purchase, you agree to the following Terms and Conditions. Please read them carefully to ensure a smooth and enjoyable shopping experience.

1. Product Information
We make every effort to provide accurate descriptions and images of the products we offer. However, slight variations in color, design, or size may occur due to factors such as lighting or monitor settings. If you have any questions about a product, please contact us before making a purchase.

2. Orders and Order Confirmation
When you place an order with us, you will receive an order confirmation email. We reserve the right to cancel or refuse any order if there are issues with product availability or payment processing. If we need to cancel your order, you will be notified promptly.

3. Pricing and Payment
All prices on HomeLoungeUK are in GBP (£) and may be subject to change without notice. Shipping costs will be calculated at checkout based on your delivery location and the size of the item. We accept payments via credit/debit cards and PayPal. Full payment is required before your order is processed.

4. Shipping Information
We offer nationwide delivery within the UK. Shipping costs and delivery times will be calculated during checkout based on your location. Please ensure that your delivery address is correct as we are not responsible for any issues arising from incorrect addresses provided by the customer.

5. Returns and Refund Policy
If you are not completely satisfied with your purchase, we offer a 30-day return policy. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. For more details, please refer to our Return Policy page.

6. Warranty Information
All sofas sold by HomeLoungeUK come with a limited warranty. Please refer to the individual product descriptions for specific warranty terms. The warranty covers defects in materials and workmanship under normal use.

7. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund based on the circumstances.

8. Limitation of Liability
HomeLoungeUK is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products. Our liability is limited to the value of the products purchased. We provide no warranties beyond those explicitly mentioned in the product descriptions.

9. Governing Law
These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising from the use of this website will be handled in accordance with UK law.

10. Changes to Terms and Conditions
HomeLoungeUK reserves the right to update or change these Terms and Conditions at any time. Any changes will be posted on this page and will take effect immediately. We encourage you to review this page periodically for any updates.

What kind of sofas do you offer?

We provide a variety of sofas, including recliners, sectional sofas, sofa beds, and loveseats. Our collection is designed to cater to different styles, spaces, and comfort needs.

How do I place an order?

Browse our catalog, select your preferred sofa, and add it to the cart. Proceed to checkout, provide your details, and complete the payment to confirm your order.

Can I track my order?

Yes, once your order is shipped, we’ll email you a tracking number so you can monitor its delivery status.

What if my sofa arrives damaged?

If your sofa is damaged upon delivery, please contact us within 48 hours at support@homeloungeuk.com with photos of the damage. We’ll assist you in arranging a replacement or refund.